Support

Write to . Include your TV model and the app version from Settings → About device. We usually answer within two working days.

Common questions

Where do I get channels?

From a provider of your choice. LUMA TV is only a player and does not sell or recommend channels or playlists.

How do I link a TV?

Open LUMA TV on the TV. It shows a QR code and a six-digit code. Scan the QR code with your phone, or open the dashboard and enter the code.

A channel does not play

Most often the provider refused the stream: the subscription expired, too many devices are connected, or the provider allows only certain countries. Open the same channel in another app to check, then contact your provider. If it plays elsewhere, write to us.

I forgot my password

Write to us from the email address of your account and we will help you set a new one.

How do I delete my account?

In the dashboard under Account. See Delete account for the steps and what is deleted.